Refund policy
Return & Exchange Policy
We want you to feel confident when shopping with Leather n Fashion.
7-Day Return Policy
Eligible items can be returned within 7 days of receiving the order.
To be eligible for a return, the item must be returned due to a valid reason, including change of mind, size issue, incorrect item, damaged item or faulty product.
The item must also be:
- Unworn
- Unwashed
- Unused
- In original condition
- With all original tags attached
- In its original packaging
- Free from stains, perfume, damage or alteration
Items that show signs of wear, damage, perfume, stains, washing or alteration may not be accepted.
Non-Returnable Items
The following items are not eligible for return:
- Items damaged by the customer
- Used, worn or washed products
- Products without original tags
- Products without original packaging
- Sale or clearance items, unless faulty
- Custom or personalised items
- Items returned after the 7-day return period
Exchanges
We may offer exchanges for size or product issues depending on stock availability. If the requested size or product is unavailable, we may offer store credit or another suitable solution.
Return Shipping
Customers are responsible for return shipping costs unless the item received is incorrect, damaged or faulty.
We recommend using a trackable shipping service, as Leather n Fashion is not responsible for lost return parcels.
Faulty, Damaged or Incorrect Items
If you receive a damaged, faulty or incorrect item, please contact us within 48 hours of delivery with:
- Order number
- Clear photos of the item
- Photos of the packaging
- Explanation of the issue
Our team will review the case and provide the best possible solution.
Contact:
support@leatherandfashion.com
Refund Policy
Once your returned item is received and inspected, we will notify you about the approval or rejection of your refund.
Approved Refunds
If your refund is approved, it will be processed to your original payment method. Refund processing time may vary depending on your bank or payment provider.
Refund Conditions
Refunds are only issued for items that meet our return conditions, including eligible change of mind returns.
Refunds may not include:
- Original shipping charges
- Return shipping charges
- Customs duties or taxes
- Payment processing fees, where applicable
Late or Missing Refunds
If you have not received your refund after approval, please first check with your bank or payment provider. If you still need help, contact us at: